Off until you say otherwise
Simply Members is a complete product with AI turned off. Every AI feature is opt-in for your team — turn on what helps, skip what does not, and change your mind anytime. Nothing on this page is required.
Optional AI
Serve every member like the only member — without growing the office.
Simply Members is complete without AI. Switch it on and your small staff gets Ask Simply — instant answers from live member data — while your website answers member questions at 9 pm, walks renewals through your real forms, and hands anything delicate to a person.
The ground rules
Four things that stay true, whatever you switch on.
AI in Simply Members was built the way we would want it used on our own team: opt-in, supervised, explainable, and priced in the open.
People decide; people answer
Ask Simply proposes — a person approves before anything changes. The website assistant answers — and hands the conversation to your team the moment someone asks for a person. AI here extends your people; it never replaces them.
Answers show their work
Ask Simply cites the records behind every answer and previews every change before it happens. Website conversations land in your inbox with a per-answer trace for admins. Usage is metered visibly, spending caps are on by default, and the pricing page discloses published AI add-ons and the current usage policy. Any additional prepaid AI pack price is shown before purchase.
Your permissions are the AI’s permissions
Ask Simply can only see what the signed-in person is allowed to see — enforced by the platform, not by the AI’s good manners. The website assistant knows only the information you connect. It all runs on the same AWS infrastructure as the rest of Simply Members, and your data is never used to train AI models.
Flavor one — for your team
Ask Simply: the colleague who read everything.
Ask Simply works under your roles and permissions: staff see what their access allows, answers cite the member records behind them, and anything that changes data is proposed first and approved by you.
“How is retention trending by member type?”
Renewal, join, and lapse numbers in plain language with the live report attached — board-meeting-ready without declaring a data day.
“Who lapses next month and hasn’t opened a renewal notice?”
The at-risk list with contact details and a drafted, human-sounding renewal nudge — the follow-through that actually keeps retention up.
“Which committee chairs haven’t registered for the annual meeting?”
Cross-references between committees, events, and members become one question instead of three exports and a VLOOKUP.
“Draft a welcome page for the new mentorship program.”
Pages, signup forms, and announcements drafted in your association’s style and wired to your real data — you edit, then publish.
“Which chapters still owe dues remittance?”
Chapter-level balances and status from the same records your team keeps — the nitty gritty of association finance in a sentence.
“Who is on my committee, and whose terms end this year?”
People with committee access can ask about their own scope — and only their own scope — because permissions are enforced by the platform, not by the AI’s good manners.
From the big numbers to the missing-form chase to drafting the next page — if it lives in Simply Members, you can ask about it in plain language. See Ask Simply live in a demo
On the go
Your whole system, in a back pocket.
In the hallway at the conference, ask your phone “is Dana Wu current on dues, and which committee is she on?” — Ask Simply is built into the Simply Anywhere mobile app, so member context follows you around the annual meeting.
Chat turns out to be the perfect mobile interface for a system like this: no menus to hunt through, no laptop to open — just the question, the cited answer, and the approval, wherever the work is happening.
The full Ask Simply, inside the Simply Anywhere appSame permissions, sources, and approvals as your deskAsk for the number on the way into the meetingReview and approve proposed changes from anywhereYour records, messages, and notifications ride along
Flavor two — for the people you serve
A website that answers back — honestly.
Members expect answers on their schedule, not your office hours. A conversation widget on your site answers from your published benefits, events, and policies, walks people through joining or renewing with your real forms, and brings staff in the moment a question needs one.
“What do I actually get for the dues?”
Benefits, categories, and pricing explained honestly from what you publish — with the join form offered right in the conversation once they are convinced.
“How do I renew, and can I switch to monthly?”
Renewal mechanics answered instantly, with your real renewal form in hand — no login maze, no waiting for Tuesday.
“Is the spring summit member-only? What’s the member price?”
Event details and member pricing come from your live event pages, so the answer stays current even when the event changes.
“Something is wrong with my membership.”
Delicate conversations route to your staff immediately, with the exchange attached — the assistant knows what is not its job.
The voice settings keep it professional and association-warm, clear about what is member-only versus public, and free of anything that sounds like a call center.
The assistant is always honest about being an assistant, and a human is always one ask away — because the fastest way to lose someone’s trust is to fake a person.
Your assistant, your rules
Customization, control, and a paper trail.
A public assistant speaks for you, so you hold the controls — what it knows, how it sounds, and what it is never allowed to do.
It sounds like you
Guidance and voice settings — tone, words to use, words to avoid, example answers — teach the assistant your way of speaking. Each widget can also choose a deeper or faster AI model.
It knows what you connect — nothing else
You choose the pages, knowledge articles, and workflows behind each widget. It answers from those, says so when it does not know, and cannot wander into data you did not connect.
Real actions, same safeguards
When a visitor registers, signs up, or pays, the assistant walks them through the same verified forms and payment flows as the rest of your site. It cannot write to your data any other way.
People, one ask away
Visitors can reach your team at any point, and the assistant escalates on its own when it is unsure or the topic is sensitive. Conversations land in your inbox with full context — and offline hours are handled honestly.
Every conversation, visible
Your team can read every conversation, see what the assistant consulted for each answer, test changes before publishing, and measure satisfaction — including the questions it could not answer, so you know what to publish next.
Costs with a ceiling
AI usage is metered transparently with spending caps on by default. Plans include monthly AI credit, and live website assistants carry a flat monthly price — all published on the pricing page.
Honest answers
If you never turn AI on, Simply Members is still Simply Members.
Advocacy, member relationships, and the community that makes an association worth joining stay people-powered. The AI answers the routine so your staff can work the room.
And if you do turn it on, it stays optional forever — feature by feature, widget by widget, with visible usage, spending caps, and public prices.
Bring us renewal season. We will make it feel simple.
Show us the roster, the dues tracker, and the directory that is always out of date. We will map them to Simply Members and show you the calmer version.